Repeat prescriptions survey
What’s your experience of the repeat prescription process?

West Leicestershire CCG is undertaking a review of repeat prescription processes, to understand if there are ways they can be improved for patients, pharmacies and practices.

Patients who regularly request repeat medicines via their GP, pharmacist or another service are being invited to answer a short survey about how they manage their repeat prescriptions and how well they think the process works for them.  The feedback from the survey will be used to determine if improvements can be made and how any potential changes might impact patients.

It’s hoped the improvements identified can also help to reduce levels of wasted medicine, as some patients report ending up with more medicines than they need being stored at home, which can be frustrating for patients and wasteful for the NHS.  

In Leicester, Leicestershire and Rutland medicines waste is estimated to be in the region of over £2 million per year and West Leicestershire CCG is keen to find out if it can reduce its share of this by asking how people order their repeat prescriptions.

The results will help the CCG to build an understanding of how patients currently use the repeat prescription processes available to them and how any future changes might impact them.

Any patient or carer who orders repeat prescriptions is encouraged to complete the survey and let us know about your experiences. 

Please read this data protection act statement which explains how we will use the information we are collecting from you.

Data Protection

The information you supply will be stored and processed by Midlands and Lancashire Commissioning Support Unit (MLCSU) in accordance with the Data Protection Act 1998. It will be used to analyse the questionnaire responses, check the analysis is fair and accurate, and help us to gather feedback more effectively in the future.

Any reports published using this information will not contain any personally identifiable information. We will provide anonymised and aggregated responses to West Leicestershire Clinical Commissioning Group. The data will be held for 12 months and then destroyed.

All fields marked (*) are mandatory and must be answered in order to submit this survey.

This survey will close at 11pm on Sunday 25 February 2018.